Shipping & Returns

Returns & Exchanges Policy

At Ombra Mode, each item is made-to-order just for you. Because of the custom nature of our products, we do not accept returns or exchanges for reasons such as ordering the wrong size, color, or simply changing your mind.

However, your satisfaction is our priority — and if something arrives damaged, misprinted, or with any production error, we’ve got you covered.

We will gladly offer a replacement or refund if:

  • Your item arrives damaged or defective

  • There is a clear printing issue

  • You received the wrong product or size

To request a replacement or refund, please contact us within 7 days of receiving your order, and include:

  • A clear photo of the issue

  • A brief description

  • Your order number

📩 Reach out to us at: admin@ombramode.com

❗Please note:

  • We do not offer physical exchanges or returns.

  • All sales are final unless covered by the conditions above.

  • Be sure to check our Size Guide before ordering to ensure the best fit.