FAQ
Last updated: March 24, 2025
🛒 What type of products do you sell?
We offer minimalist and stylish apparel, mainly t-shirts, created using a print-on-demand model. Each design is exclusive to Ombra Mode and crafted with intention.
🚚 Where do you ship?
We currently ship to the United States only. International shipping will be available soon.
⏱️ How long does shipping take?
Processing typically takes 2–5 business days, and shipping within the U.S. usually takes 4–8 business days, depending on the chosen shipping method.
💳 What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.
📦 Can I cancel or change my order?
Orders are processed automatically after purchase. If you need to cancel or modify your order, please contact us within 1 hour of placing it. We cannot guarantee changes after that.
📏 How do I choose the right size?
Each product page includes a size chart. Please refer to it before ordering to ensure the correct fit.
🔁 What is your return policy?
We only accept returns for items that are defective, misprinted, or damaged. If you experience an issue, email us at admin@ombramode.com within 30 days of receiving your order. Include a photo of the issue.
We do not accept returns for wrong size, color, or buyer's remorse.
📮 Do you offer free shipping?
Yes! We offer free shipping to the U.S. on all orders.
💌 Still have questions?
Feel free to contact us at admin@ombramode.com — we’re happy to help!